Privacy Policy

1. Important information and who we are

Privacy policy

This privacy policy gives you information about how DigiCentr collects and uses your personal data through your use of this website, including any data you may provide when you contact us, sign up to our newsletter, request a consultation, or engage our services.

This website is not intended for children and we do not knowingly collect data relating to children.

Controller

DigiCentr is the controller and responsible for your personal data (referred to as "DigiCentr", "we", "us" or "our" in this privacy policy).

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the information set out in the contact details section below.

2. The types of personal data we collect about you

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, title, job title, and company name.
• Contact Data includes business address, email address and telephone numbers.
• Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data includes your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you interact with and use our website and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly or indirectly reveal your identity. For example, we may aggregate Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

Your interactions with us

You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

• Request information about our services
• Request a consultation or call
• Subscribe to our newsletter or publications
• Engage our services
• Enter a competition, promotion or survey
• Give us feedback or contact us

Automated technologies or interactions

As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.

Third parties or publicly available sources

We may receive personal data about you from various third parties as set out below:

• Technical Data from analytics providers such as Google based outside the UK
• Contact and Identity Data from publicly available sources such as LinkedIn and Companies House based inside the UK

4. How we use your personal data

Legal basis

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

• Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
• Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to provide you with information about our services, prevent fraud and enable us to give you the best customer experience. We make sure we consider and balance any potential impact on you and your rights before we process your personal data for our legitimate interests.
• Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to.
• Consent: We rely on consent where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to our email newsletter.

Purposes for which we will use your personal data

Direct marketing

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving marketing.

Opting out of marketing

You can ask us to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us at hello@digicentr.co.uk.

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes, for example relating to services you have purchased from us.

5. Disclosures of your personal data

We may share your personal data where necessary with the parties set out below for the purposes set out in the table above:

• Service providers who provide IT, system administration, payment processing, and professional advisory services
• Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services
• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

We do not routinely transfer your personal data outside the UK. However, some of our service providers (such as cloud storage providers and email marketing platforms) may be based outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring one of the following safeguards is in place:

• We will only transfer your personal data to countries that have been deemed by the UK to provide an adequate level of protection for personal data
• We use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

9. Your legal rights

You have a number of rights under data protection laws in relation to your personal data:

• Request access to your personal data (commonly known as a "subject access request")
• Request correction of the personal data that we hold about you
• Request erasure of your personal data in certain circumstances
• Object to processing of your personal data where we are relying on a legitimate interest
• Object to direct marketing at any time
• Request the transfer of your personal data to you or to a third party
• Withdraw consent at any time where we are relying on consent to process your personal data
• Request restriction of processing of your personal data in certain circumstances

If you wish to exercise any of these rights, please contact us using the details below.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Contact details

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us:

Email: hello@digicentr.co.uk

Postal address: 3 Colwick Quays Business Park, Colwick, Nottingham, Nottinghamshire, United Kingdom, NG4 2JY

11. Complaints

You have the right to make a complaint to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, before doing so please make sure you have first made your complaint to us or asked us for clarification if there is something you do not understand.

12. Changes to the privacy policy

We keep our privacy policy under regular review. This version was last updated in October 2025.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

13. Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.